PMI Delaware Valley Chapter
Volunteers in Action
Why being a Human in the Workplace is Hard
Exploration into a new dimension of process improvement including behavioral economics, lean and change management.
by JERRY ROSENTHAL & JESSICA McBRIDE, May 2022
An experienced process improvement practitioner will start by asking many questions. What is the problem you are trying to solve? How long has this been a problem? For whom is this a problem? Can you quantify the problem? What is the risk of doing nothing to address the problem?
We, the authors, like to go deeper and ask:
- What other concepts and ideas are out there to help us be better at understanding the current state of a process?
- What might we do differently to create an even better future state?
We’ll start with a story. It was August of 2017...
ABOUT THE AUTHORS
CHAPTER MEMBER & VOLUNTEER
MBA, PMP, LSS Green Belt, CPBPM
Jessica joined the PMI Delaware Valley Chapter in 2021 and serves as an active volunteer on the Job Posting Board committee and the new website team.
Jessica is an accomplished operations leader and project manager with over 20 years of experience in corporate, government and not-for-profit organizations. Jessica is passionate about all the things that make us human, even the parts that may be difficult to deal with both in and out of the workplace. She regularly uses the tools of Lean, Six Sigma, project and change management to successfully bring out the very best in people.
Jessica also is an avid dog lover and spends as much of her time as possible with her animals and husband. Visit and connect with Jessica on LinkedIn.
Lean Six Sigma MBB, Author, Speaker
Jerry is a seasoned continuous improvement leader, a Lean Six Sigma Master Black Belt and is the author of "Small Doses: Common Sense to Common Practice."
His book is about the intersection of Process Improvement, Leadership and Life and can be found on Amazon or his website, jerryrosenthal.com.