Optimizing Your Customer Relationship
📅 Date: July 14, 2026
🕒 Time: 7:00 pm - 8:30pm EST
🌐 Venue: via Zoom
🎟 Registration: Open to members and the public for a fee
Speaker Bio:
Meet Nicholas, the "New York Cowboy," a powerhouse in professional services who brings an electrifying blend of expertise and entertainment to every stage. With all 16 PMI certifications, 30 cloud/AI credentials across NVIDIA, AWS, Google Cloud, and Azure, and an astounding 150+ professional certifications, he's the embodiment of lifelong learning.
As a sought-after speaker at PMI events nationwide, Nicholas captivates audiences with his signature mix of ironic humor and practical wisdom. His Amazon-published book, "Off the Beaten Path – A Project Management Field Guide," has become essential reading for professionals seeking real-world insights.
This former New Yorker, now thriving in Dallas with his wife, three children, and loyal dog, transforms complex concepts into memorable lessons through compelling storytelling. His mantra, "You can't learn if you're sleeping!" perfectly captures his dynamic approach to professional development.
Ready for an unforgettable learning experience? Join the New York Cowboy and discover how professional growth can be both powerful and entertaining!
Session Summary:
Join Nicholas Errico as he blends entertainment with education and transforms complex concepts into unforgettable stories—from Miami mishaps to SpongeBob wisdom—while boosting project success rates and customer satisfaction. His proven approach creates winning outcomes for both service providers and clients, making project management not just effective, but entertaining. "You can't learn if you're sleeping!"
Learning Objectives & Focus areas:
- Establishing and delivering customer success
- Transparency and influence in delivery roles
- Relationship building and trust with customers
- “Hidden salesperson” mindset
- How to add customer value while growing your account
- Project managers as value creators, not status reporters
