Events Calendar

Biography:

Maura Casino

Maura Casino is a Senior Program Manager at R1 RCM, a leading provider of Revenue Cycle Management services in the healthcare industry. She leads complex, cross-functional programs that drive measurable improvements in financial performance and operational efficiency for healthcare organizations. Her work focuses on large-scale, technology-enabled transformation initiatives, including system implementations, process optimization, and enterprise change efforts. 

Known for her ability to align stakeholders and deliver results in complex environments, Maura brings a practical, outcomes-driven, and people-centered approach to leadership. 

In parallel, Maura is currently pursuing her coaching certification through the International Coaching Federation (ICF). She is passionate about supporting professionals, especially those navigating growth, transition, or increased responsibility, in building clarity, confidence, and intentional leadership practices. 

As part of her training, Maura is offering pro-bono coaching sessions to members of the PMI community, creating a space for reflection, goal-setting, and meaningful progress. 

Description:

Coaching as a core PMO capability for improving stakeholder engagement and delivery outcomes. It encourages program and project managers to move beyond reactive problem‑solving and adopt a coaching mindset grounded in awareness, intentional choice, and purposeful action. By using curiosity, asking powerful questions, and separating facts from assumptions, PMs can reduce defensiveness, increase clarity, and foster shared ownership. The approach positions the PMO as a trusted partner that enables alignment, accountability, and more effective decision‑making across complex, cross‑functional environments.  

https://www.linkedin.com/in/mauracasino/ 

Program Execution:

Session 1: rapport, preferences, boundaries (≈15 min); member-defined agenda; insight; action + accountability
Session 2: review accountability; deepen insights; progress reflection; optional continuation discussion

Learning Objectives:

1) Shift from reactive management to intentional leadership through coaching 

2) Apply the Awareness–Choice–Transformation model in stakeholder interactions 

3) Use practical coaching techniques to reduce defensiveness and drive accountability